Stuck Internal Port: Legacy Voice to Connected Voice with Air-Line migration (Deadline Aug 24)
Hi everyone, looking for help from an Official CenturyLink Employee to unblock a stuck internal migration order. Timeline: - July 11: Received letter stating "My Legacy Voice Service" (old Qwest copper line) terminates on/after August 24, 2026. - July 11: Ordered Connected Voice Adapter with Air-Line. - July 21: Received and hooked up the adapter with a new Vtech handset. - July 24 - Present: Calling support repeatedly due to a partial/split port. Current Status: - Outbound calling works perfectly on the new Air-Line adapter. - Inbound calls DO NOT ring on the new adapter. They still ring exclusively on the old copper wall jack. - Standard phone support agents say it is a "porting issue" but cannot find the specific Service Order Code to manually push it through. Since my cutoff date is August 24, I am terrified of losing my phone number completely when the copper line goes dark. I have my 9-digit account number ready. Can an automated order specialist or LNP tier-3 agent please private message me to manually clear this routing lock? Thank you!