u/Silver-Strike-3433

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I want to share my experience with Amazon because I'm currently stuck with a ₹1,10,000 issue, and I don't want anyone else making the same mistake.

On 19 August, I purchased two Amazon virtual gift card orders using my Amazon Pay ICICI credit card:

• Order 1: 10 × ₹10,000 = ₹1,00,000
• Order 2: 3 × ₹10,000 = ₹30,000
• Total: ₹1,30,000

I didn't buy these gift cards randomly. I was planning to use them to purchase gold from Bhima Jewellers, which was running an extremely good offer where 22K gold was being sold at ₹11,111. The market price was significantly higher, so this was a genuinely valuable opportunity.

I specifically selected “Sharable Link” as the delivery method instead of email.

After placing the orders, nothing happened for around 30 minutes. Eventually, Amazon generated only one ₹10,000 gift card from each order. I received and personally redeemed both of those cards.

I waited for the remaining cards to generate, but they never did.

The remaining 11 gift cards, worth ₹1,10,000, were never generated or made available to me.

This is the important part: I never received those 11 gift cards, their numbers, or their links. With the Sharable Link option, the gift cards are supposed to appear on the Amazon order page so you can access and share the links. They simply never appeared.

I contacted Amazon customer support multiple times. The first response was to go to my orders and click “Resend to email.” The problem is that this option does not exist for my orders because I selected Sharable Link at checkout. I explained this and provided screenshots.

I even contacted Pine Labs through Amazon's seller chat, and they told me that Amazon Customer Service is the party that needs to resolve this.

Eventually, Amazon escalated the issue. And this is where things became ridiculous.

Amazon started looking at the gift cards that show as “Exhausted” and told me to contact cybercrime.

But the two exhausted cards are the two cards I personally received and redeemed. I have never disputed those two cards.

My actual problem is the other 11 cards worth ₹1,10,000, which were never generated or made available to me in the first place.

I've repeatedly asked Amazon to check their backend and tell me what happened to those 11 cards — whether they were never generated, generated but not delivered, or something else. Instead, I've mostly received scripted responses, and eventually I was told there was “no solution” and to contact Cyber crime.

What makes this even more frustrating is that if all 13 gift cards had been generated as they were supposed to be, I would have been able to complete my gold purchase during the Bhima offer. Based on the price difference, I would have made ₹20,000+ in profit from the opportunity.

Instead, I was left with ₹1,10,000 worth of gift cards at a horrible 2% cashback rate which i cannot access, while the offer I was trying to take advantage of has passed.

Now the only option i can think of is a chargeback from ICICI, would this work?

(I used ChatGPT to draft this post)