Wrong product sent
Has anyone else had a B&H return disputed because they claimed the item returned was not the item they originally sent?
I’ve been a B&H customer for 19 years and have never had an issue like this with them—or, for that matter, with any online retailer.
I returned an item, and B&H is now refusing the refund because they say the product they received back was not the product they sent me. They told me their surveillance footage shows that the correct product was originally shipped. However, they have not reviewed or provided information about footage showing the package when my return was received/opened.
Unfortunately, I didn’t record myself opening the original shipment, since I had no reason to think I would need to.
Has anyone dealt with a similar situation with B&H? If so, how did you get it resolved? I’m especially interested in escalation contacts or other practical steps to try before pursuing more formal remedies.
Thanks.