u/SkyTheLine

I know it is not supported, but did someone actually use that ok the field?

I love the ccx600 since i can swap sip and ms teams mode. And the rove handset is also cool.

Hi guys

we got now Clickshare and i'm asking myself what configuration i should allow that the dongles can find the base station over Wifi?

The Base station is connected with Wifi from our network and the Dongles are paired with the base station. But as soon the dongle is connected with a pc/mac it opens up, but cant find the base station.

What do i need to adjust in our network for that? both devices are in the same subnet.

Hi there

when we receive inbound calls we route from IVR to a Phone Queue.

On the Queue we've assigned some User.

Recently we get busy and when no User is available the Annoucment "no Agents available" comes.

Is there a way to let the Caller in the Queue with the waiting music, until an agent gets free?

Hi

How would you handle this situation?

Customer had before Microsoft Teams where the User was able to switch between CallProfiles "Company1", "Company2" so that the Name and the Outgoing Number was switched.

On 3CX i can only modify the Trunk itself and would need to create for that 2 separete users right?

Hi there

does someone achieved that?

Hey there

Is there a way to hide the Footer at all?

https://preview.redd.it/fq4lzulgtzeh1.png?width=221&format=png&auto=webp&s=7453d8e9b12f9020a1c3c2a44107e0e8ca59a708

Also i don't see any options to change the FavIcon, or uploading a custom Font for CICD.

How would you handle that on your end?

Is there a way to to have an easy workflow to build that?

Since we got 4 Languages to support, would be the goal to choose the language and the Quote/products would be in that language.

Is there a way, where i can control the cells directly? Always end of the column the black bars are remaining and i can't get rid of them.

Hi there

How would you achieve to have similiar results with HTML generated PDFs?

Currently we got a CRM where we generate PDFs based on HTML. But to get close into CI/CD i'm asking myself how i can match the affinity results.

I'm talking here for the padding/margin and paragraph styles.

Hi guys

How do you handle language (english, german, french, clingon) in your Documents?

So for each Quote / Agreement Template using custom variables?

It would be great if the sales agent himself can adjust the content by himself, but with custom variables that would be difficult right?

Hi there

The chat function is pretty cool.

But i cant find the configuration to change the language based on the browser agent.

How did you solve that?

Hi there

Where can i block everything and allow specific browser extensions?

Hi there

My Goal is, that incoming mails won't be deleted. I thought to create a mailbox rule to archive mails.

But i guess it would interfere with halopsa itself.

How do you handle it? I want to have it as a fallback archived.

Is there a way to backup those?

My only scenario is a local file share from a client.

Hi there

What SLA Metrics do you usually provide?

we're based in Europe and got those levels:

We're also currently thinking about to add a fee based on the Severity/Impact.

Not that all customers spam Critical 1 and we're under Stress for changing a password.

So that we and the customers see the best Effort/Costs Ratio to triage tickets.

Severity 1-4 or 1-5 with the Severity, Impact and Business Continuity in mind.

1 = Critical

2 = High

3 = Medium

4 = Low

5 = Trivial

Package A	Response Time	Resolution Time
Best Effort	Best Effort	EO2BD - End of Second Business Day
C	6h	EONBD - End of next Business Day
B	4h	8h
A	30min	4h

Hi there we use take control and are i would say fairly happy.

Is there a workaround, where each Session is recorded and we upload that to our Cloud into Azure?

Somehow i can't make that working straight.

Are there any permission settings to be set, or do i have to setup a scheduled task?

Sind my Blob wont see any income data.

https://preview.redd.it/oluh0isept7h1.png?width=1258&format=png&auto=webp&s=4fb59edf27c7ee587cf426044b1429a0ed76c5f1

Hi guys

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Can someone explain what the filter does?

Since we can do mail campaign within halo, is there also a solution for a call campaign for existing customers? We usually do Dialogs and stored them into a different custom solution before.

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Hey is someone using poly with 3cx?

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I think i would switch from yealink into poly, but seems it isnt supported yet.