Does sales and support exist? Do they answer emails?
I reached out to sales by way of email regarding some basic product questions, looking to buy their wired doorbell camera 4k and never heard back after two weeks. I tried again and still nothing back. I looked on their website for FAQ and could not find answers.
My goal is simple. A 4K Wi-Fi Video Doorbell with a that does not have expensive subscriptions requirements but still provides notifications and live video. A feature to watch recorded video to review if there was an incident. Adding a** **2K Dual-Lens Indoor Pan-Tilt Wi-Fi Camera to cover the backyard from a window sill. I am aware it’s not ideal looking through a window but don’t want to mess with wiring nor batteries on the exterior.
My questions were about how the system works without a subscription and how notifications are pushed to phones/app. I assume Lorex still has a server the devices connect to and dispatch by this route vs the system sending data to the app over the internet. I have struggled with firewalls in the part using home servers remotely and wished to avoid this. (I have a networking, AV, and computer background)
What role does an NVR play? Is it simply local storage that can also be accessed remotely instead of the memory card in the devices? Does one need to be on the local network to access it?
I want 4k, I want no batteries, I want front and back door coverage without paying extra money monthly. I figured I would elaborate past my ask if support actually exists in this group. Lorex seems hit many of the marks for what I want but I can’t seem to get a response from them.
Thanks all.