Right to Repair
My Segway Navimow is in its third season and luckily the warranty is for four years. One of the drive motors stopped working and the unit can’t turn left, so it’s stuck in a circle trying to figure things out, digging holes until it gives up.
Side note:
I contacted support through the chat app and they asked for a video before escalating the issue to support engineers. Turns out, the app only accepts videos 50MB or smaller. I tried sending links to my iCloud video, even used Google Docs per their recommendation before I saw the brief warning in the chat window about the size restriction. I had to copy the video to my Mac and export the video to a smaller resolution which saved the file below the 50MB limit. (I hope this helps others.)
Once they received the video, support was able to use that and also pull the logs from the unit. They diagnosed the problem and sent me a pre-paid shipping label. I spent $60 on a box and packing material to safely ship it, and had FedEx come and pick it up. (Save your box after you first purchase yours!)
This got me thinking about maintenance and repair after the warranty period expires. Does anyone have any experience:
- Obtaining Parts
- Replacing defective components?
- Is there a support group for DIYer enthusiast?
I’m sure these motors and other components are going to wear out, eventually, and I’d like to keep my investment running for more than a few seasons.