u/Slight_Air_9640

Hey everyone,
I’m going on 1.5 weeks of a total network outage now, and I'm losing my mind a bit.
Every time I reach out to customer service, I just get the standard "check the website/app for updates" response. The status page hasn't changed, and I'm not getting any actual timeline for a fix. Going this long without internet is making working from home incredibly difficult.
Has anyone else dealt with an outage lasting this long? Any tips on how to actually escalate this past the basic support tier?
Also, reaching out to see if there are any GFiber reps or community managers lurking on this sub who could please help me out? I would incredibly appreciate someone taking a closer look at my account/area.
Thanks in advance for any advice!