Zapier refund policy, monthly vs annual billing, non profit billing, auto renewal
I see this all the time regarding zapier subscriptions... Once you decide on an annual plan, that's it. You won't be able to cancel the policy AND it'll auto renew even if you leave the company, or, you forget about it, or you change credit cards for whatever reason.
The reasons are debatable as to why the company changed their pro rated refunds, but the negative reviews all revolve around the situations mentioned.
They've been phasing out their old pricing plans. Further, if you're a real estate agent, and you don't represent the company, don't count on much help. If you're on an actual contract the roles are different.
Unless you're spending $50k+ don't expect much help. In spite of the several thousand integrations, of your unlucky to find an action or trigger event that hasn't been addressed by the other company and not zapier you still won't get a refund.
Many many times the zap just won't work but that doesn't mean they're going to refund you.
Non profits, your need to submit and get approved your exempt status before you buy. They won't refund you the difference.
If you have similar experiences, comment here or if you have questions, happy to area what I can.
I worked there for a minute.