u/SlowBand6560

Collin (B&T USA)

Jan 21, 2026, 11:54 EST

Hey (name redacted)

I hope all is well, apologies for the delay, communication with upper management has been slow due to Shot Show. I

was able to get in contact with my Director of Ecommerce in regard to your situation. Unfortunately the employee who

first connected with you gave improper information in regard to a Station Six 45 training suppressor and is no longer

with the company. B&T only produces a 9mm Station Six training suppressor, and the part number provided in the

original order was for a standard .45 Station Six suppressor. Due to the inconvenience we'd like to offer you a full

refund in store credit with the 10% restocking fee waived. That store credit would be applied to your BT-Parts account

and can be used at any time for any product. We'd also like to offer you a discount on your next purchase with B&T,

whenever you are ready, please reach out in reference to this ticket (46893), and we will issue a discounted custom

order link for whichever product you're interested in. Please let me know how you would like to proceed and I can get

the return process started. Thank you

Regards,

Collin Drilling

Customer Service Representative

Office: 813-653-1200

B&T USA 6801 N 54th St, Tampa, FL 33610

www.bt-usa.com

AND NOW THE NEW EMAIL:

Wesley VanMatre (B&T USA)

May 19, 2026, 16:03 EDT

Hello,

I deeply apologize for any inconvenience sir. My finance team automatically cancels orders if we receive a charge back notification from our e-commerce team, and we are unable to modify and or reinstate an order that has been canceled. If you would like we can offer a suppressor that I will personally verify with our shipping team is in stock and I will be more than happy to provide you with a discount due to the inconvenience and wait. Please let me know and I will be more than happy to assist!

Regards,

Wesley VanMatre

Customer Service Representative

Office: 813-653-1200

B&T USA 6801 N 54th St, Tampa, FL 33610

www.bt-usa.com

B&T USA WILL STEAL YOUR MONEY THEN ASK YOU GIVE THEM MORE MONEY TO FIX THE PROBLEM THEY CREATED. AT A DISCOUNT... THESE PEOPLE ARE SCUM, DONT TRUST A THING THEY SAY.

DO NOT TRUST THE BT-USA ACCOUNT ASKING FOR SUPPORT TICKETS

I ordered a suppressor in October, you sent the wrong one after (edit 3 months, sorry can't count)(no quality control), then when returned offered online credit(cool!) or a full refund(wow really cool!) and FIRED the customer service agent(that doesn't solve the problem) then when I tried to place an order in April for an in stock item, you ghost me. You're website still list in stock items as shipping in 48 hrs, which is a lie.

After 105$ in FFL frees and 100$ shipping charge return, you ghost again for another 97$ to cover the rest of cost of the second order.. So I submit a charge back on the second order and lo and behold I get a email saying the order is disputed after almost 3 weeks and it's my fault they didn't respond or bother to communicate. Over 1000$ total. Emails and call records are all sent to b&t.ag for their records.

To anyone reading this do not ORDER ANYTHING or trust anything they SAY OR EMAIL.

There is no accountability, they do not abide by their own words or contracts.

Do not message them through the b&t parts website, they will not respond till you post here and then blame you for their f...kery and keep your money.