DoorDash Shady Backdoor “Policy”
Leaving DoorDash? Here is your sign!
I am disabled and often use DoorDash services and I have for 3 years. So that naturally means mistakes here and there. Recently, DoorDash stopped resolving my orders with 0 explanations or solutions moving forward. I simply want my item, so just work with me on resolving. I don’t care about compensation, if you don’t want to do credits or refunds, get my product somehow!
It seems there’s a refund cap on each account and if that cap is reached, they bombard you with excuses. They don’t explain anything to you and just leave you to deal with the mess yourself. They said there’s a policy but outrightly refused to quote the policy. Essentially, once DoorDash has capped you, you are on your own with any order mistakes. Especially for the long-term users, elderly, sick, and disabled; FUNDS ARE LOW, DON’T WASTE IT ON DOORDASH. Spend at your own risk.
The cap happened in my last two orders and was confirmed with my most recent and obviously FINAL order. If you look at the screenshots, you’ll see how quickly they shut down the chat when I asked for explanations and a way forward. If that isn’t shady, I don’t know what is.
EDIT: I spoke with customer care and they verified that errors in my order moving forward will not be resolved (refund/compensation) because of my compensation history. The compensation limit reached by my account has no duration.
If this is your situation, DD is saying “Sayonara B”