Created products using Printify recipients want a refund or reprint location Indiana
I helped a local Golf Club create their own product. She’s in Printify the online website where you can create your stuff and sell it and I spent about three weeks working on their order going back-and-forth, making sure everything was perfect. They refuse to submit it on their end because they can do that on the website, submit it all and make sure it’s all correct and buy it from there and they wanted me to do it all so they wrote me a check instead of paying with the credit card and then they receive the shirt and it’s supposed to be embroidered not printed, but they were printed on. So now they want them re-printed or refunded, but Printify won’t do it and I’ve escalated the situation with Printify to try and figure out a way to get there either their money back or get a discount or anything along those lines get reprinted, but I’m still waiting to hear back from them and they’re refusing to give me the mess up order back so I can send it back to Printify, which is gonna be required if they do a refund or reprint so I don’t know what to do
Can they sue me for the full amount? Do they see Printify? Do we both eat the cost? Do I need to pay them back in my responsible for paying them back for the product being wrong?