Buyer failed to get item from customs. Wants higher refund cause item is now $$$
UPDATE: Reached out support and this was their reply! I plan to refund the guy if/after I get my card back less fees. Left a comment below with a screenshot of supports response as well.
Thanks to everyone for the responses and advice! Hope this helps anyone in a similar situation in the future. BTW, the ebayforsellers Instagram is legit, a live human will respond quickly from my two experiences with them (both because of this same guy haha)
Hi everyone,
Newish seller here. Sold an item on 4/14, arrived in the UK on 4/21. Item was being held at customs awaiting his payment. I messaged the buyer to check if he had received the item on 4/24. He replied back to me on 5/2 saying that he didn't receive it yet. After a lot of back and forth in which I tried everything I could to track the package and such and gave him instructions on what he needs to do on his end, it passed the timeframe from which he could retrieve his item (21 days) and it is now apparently on it's way back to me.
This item has now gone up in value since the time I sold it to him, and he is asking me to refund him the additional amount that it's gone up on top of what he paid so that he can get the same card again at the new higher value.
This guy did tell me he was autistic and even left me a negative feedback before receiving the card that was actually meant for another sell (I was able to confirm this with support and get it removed) so he's definitely not a normal customer.
My questions are:
- What am I actually obligated to do here based on ebay policy?
- What should my next steps be?
- Can he leave me negative feedback again after his original mistaken feedback was already removed?
If there's anything missing that I should know of, I'd greatly appreciate the info! Thank you in advance!