u/Smooth-Grapefruit469

How are you guys handling it when a client says something wasn't cleaned?

I've been talking to a few owners and it sounds like everyone has a different system.. some take photos on their phone, some have supervisors do walk-throughs, some just eat it and re-clean. A few have lost accounts over a single complaint they couldn't push back on.

Curious what's actually working for people here:

• Do you document every job, or only "problem accounts"?
• Photos? Checklists? Signatures?
• Has it ever saved you from losing a contract?
• What's the biggest pain with how you do it now?