u/Smooth_Role775

I have a new durston x2. Pitched a handful of times and been camping for years. I was really excited about this tent but now there is a tear in the rainfly and the stuff sack. There is no customer service line. No human to talk to. Even the email is a bot. I am told I can mail it in at my own expense for a repair or repair it myself or get 30% off a new fly. This is unsatisfactory and evidently nothing to do. Terrible customer service experience. Not excited about this tent anymore. I have never had a tear in a tent even 10 yrs old. This is no way to treat customers.