[Help] Installation nightmare: No-show tech lied, phone support led me on, and now I have no service
I’m hoping someone here might be able to help me get my installation back on track. I’ve had a nightmare of an experience today and phone support hasn't been able to resolve it.
My installation was scheduled for today, July 2nd, between 8:00 AM – 12:00 PM. I was home all day with two cars parked in my driveway, waiting for the tech. No one came, no one called, and no one knocked.
When I called at 12:30 PM and again at 5:00 PM to check on the status, I was repeatedly told the technician was still on their way. Imagine my frustration when I called a third time at 7:00 PM and was told the technician had actually logged a note at 9:00 AM claiming "no one was home" and "no cars were in the driveway." That is 100% false.
Because of this, I now have no internet set up at my house. And even more frustrating is that I took the day off work to accommodate this, only to be fed conflicting information by support all day. I’ve already sent an email to the executive team, but I’m posting here as a last resort to see if anyone can help me get priority for tomorrow, July 3rd.
Any insight or help you can provide would be greatly appreciated. I just want to get this service installed so I can get back online.