u/SnooRecipes6943

I just opened my account at eToro, I made an inmediate transfer of £10000.00 then another £1000.00 but the money has not appeared in my eToro wallet yet. The payment gateway encountered an error at the end of the process. However, the money has disappeared from my bank account. I don't know if this is normal or I am getting scammed, I have tried talking to an agent at the chat but only get to talk with AI. I have also opened a ticket 09091962. Help please.