Alibaba trade assurances and Trade Dispute Mediation Team is a Joke ….
I brought a education touch screen table and it not as described and have heaps of defects in it.
-Brightness has adjustable slider but no effect when slide
-lagging on nearly 80% of the educational apps
- internet connection problem
- the metal table frame turns hot after an hr of used
- touch screen ghosting
- the system is not even kids friendly due to lagging on most of the educational apps and the supplier listing it’s an educational touch table for primary school kids
- it came with 13 months warranty where supplier will pay for both way shipment but instead of arranging shipment back for them to fix under their warranty they forced me to buy part off them, paid for my own shipping and fix it my self under their instructions
I spent 25 days communicate with supplier, and they seem like doesn’t willing to resolve, so I dispute it with alibaba TA, after 10 days of all videos and docs photos proof uploaded they ended my case with this
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You have received the product and have already used it, and there is a possibility that the product issues are caused by your improper operation, so it is not possible to determine whether there is a problem with the product itself.
Accordingly, this complaint is closed. Your understanding will be highly appreciated.
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I contacted the supplier first day of receiving the item and video test it on spot.
Due to wasting my time try to finding a solution with supplier and TA my paypal 30days buyer protection expired.
But anyway. I did managed to file the claim and got rejected after sent them all evidence inc photos and videos.
I rung them up 2 days after rejection email and voice recording our conversation
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PayPal rejected my claim stating it was a warranty issue , and can’t adjust brightness alone is not cover under buyer protection and they framed me as buyer's remorse, but that is incorrect. I did not change my mind. The item I received was fundamentally defective and not as described from the moment it arrived.
So now im filing afca against paypal
Note : trade assurances is useless to me