u/Snugrilla

Just curious. I was expecting a large, important delivery. So after Purolator failed to deliver it, I went to their website to ask for a rescheduled delivery. The chat bot assured me it would be delivered the next day. This did not happen. Nor did it happen the next day.

So my question is, can you actually get a delivery rescheduled, or is that just not a thing they ever do?

The tracking info says it's at the depot waiting to be picked up. It's possible for me to go pick it up, I just don't understand why they would say it's going to be redelivered if that's not happening.