Advice for Robinhood fault to get compensation: SPX calls not closing due to unexpected PDT warning blocking the sale of in the money calls + automatic closing of POET put options without my consent at a price chose by the brokerage, > 100% gain missed
Absolutely speechless at a Robinhood issue I came across yesterday at close. At 8:47 I bought 2 7,425 calls for $2.00 ($400) and when I tried to close them for a bid nearer close at $2.50 ($500) I got a pattern day trading warning show up when I went to sell and it didn’t let me close them. I then tried clicking to change my account to margin to remove this error and it took ages to load and didn’t let me enable this setting so I couldn’t sell these contracts. At 1 minute before close, these contracts diminished to 0.01 a contract from theta and I lost all the position value. Second to this, I was holding POET puts until expiration ($18 puts that got auto filled at $1.22/ contract with 4 contracts = $488). I was planning to hold until close and had no sell order in but at 8:30 it automatically filled at a price that Robinhood chose, not my own sell. Why has this happened and how do I get compensation for these platform errors. Those options expired deep in the money with POET closing at $15.90 where my contracts were $2.22 per contacts ($888) so I missed out on a 100% gain. Any suggestions? This is a complete Robinhood fault and I can’t believe this even happened. Evidence below.