Some companies are now offering human only, AI free service as a premium option. Fast access to a real person is something customers may actually pay for.
What used to be the baseline is now the upgrade. agree?
Fast ≠ happy.
Are you measuring CSAT on AI support?
That is not a hypothetical anymore.
Agentic AI is now buying, comparing, and making decisions on behalf of real customers. The entire CX measurement model was built for humans. Nobody has figured out what comes next.
The biggest blind spot in 2026 is not a lack of customer experience analytics. It is execution debt, the growing gap between knowing and doing. When the Curves Line Up
You have the feedback. You have the dashboards. You have the reports.
But if that insight does not drive visible change within 30 days, it is not insight.
It is theater.
Everyone's automating support with AI.
Nobody's checking if it's making customers happier or just faster.
Speed ≠ satisfaction.
Are you tracking CSAT on your AI support interactions? 👇
I’ve been looking into how different SaaS products handle onboarding, especially in the first-time user experience. Some tools communicate value quickly, while others create friction or take longer to become useful.
From your experience, which SaaS product had an onboarding flow that stood out? What specifically made it effective? For example, guided steps, clear UI, email follow-ups, templates, or something else.
Interested in practical examples and lessons that can apply across different products.
Looking for practical examples. what’s a simple improvement a company made that had a noticeable positive impact on your experience? Could be in communication, process, support, or product.