u/Solid-Tangelo-3981

I had a reservation at this hotel on Sunday night but left after a member of staff used my room’s door code to access the room while I was in there. He left when I shouted at him to get out.

I went to reception to complain and the receptionist initially tried to blame someone else before admitting it was him. He claimed he knocked but I heard nothing - I certainly didn’t have time to get off the bed, put some clothes on and answer the door.

I’ve tried several times to contact Accor about this by various means but have received no response whatsoever. Does anyone have any suggestions on the best way to get a response out of them?