r/Accor

could any hera advisor tell me if there are any 3rd or 4th night free promotions on properties in eygpt.

Situation : I'm Platinum member, I booked a Mercure hotel 2 months ago and will stay 2 months later from today. On Accor app, I checked 'Hotel is full but room is guaranteed due to Platinum status'.

A week ago, hotel suggest me to transfer to other hotel. System allows booking but hotel is full due to group booking.

My response : I checked their suggetions but they are quite away from hotel. They are cheaper too. So, I replied to tranfer another Accor hotel but elevated brand or compensate me with Service Recovery Point(I didn't mention how much I want exactly but let hotel choose) to fulfill T&C.

The former one wasn't accepted due to big price gap and I agree(I knew it could be difficult), and the later one is under no answer. Instead, hotel said point for reservation will be recovered and I don't know they checked my reservation is made with full-flex refundable rate.

Question : Asking compensation point for failure to comply Guarantee of Availability T&C. Is it too much?

Can someone confirm if Fairmont king room with plunge pool at Fairmont Udaipur Palace is eligible for free night stay with accor explorer+?

Has anyone received 2000 accor points as per promo last month on Accor plus subscription purchase (For India)?

How do you feel when you write to the property and the property doesn’t care to reply you; whilst your stay is just a week ahead. Yes talking about Accor properties.
How busy you think the managers or the marketing executives are to reply or acknowledge a mail you wrote them!?

Hello, I would like some guidance on this matter please. Please bear in mind I have access to Heartist rates (employee rates) as I work for an Accor partner company, and I am an ALL Platinum member. I had a booking with Novotel Sofia for the possible Eurovision dates next year, booked with Heartist rates and directly on their website, so attached to my Accor account. Today the hotel cancelled my booking stating “the booking was done through a very busy period when the servers were really loaded and they don’t have availability”. Yes, the hotel is fully booked, but if I try to book the same hotel for the same dates at this exact moment, it allows me to book as a perk of my Platinum benefits. Is there anything that can be done to reinstate the booking, get the hotel to offer an alternative booking, or at least get some points for the hassle? Everything is fully booked in Sofia for those dates and, tbh, that’s not what you’d expect a hotel chain to treat a “loyal” customer (even though Accor is on the lower end for customer service). Thank you in advance

Edit: if not clear, I of course emailed the hotel trying to negotiate the booking to be reinstated even at a higher rate but they have not (and probably won’t) replied. Emailed Accor Customer Service and they told to contact the hotel.

Just did four PAID nights (Thu-Sat) at Sofitel Gold Coast.

We were so pleased to get the early check in before 1pm (thank you Platinum status) and loved our 15th floor room that had DUAL ASPECT ocean views.

We were so surprised to see whale spray and surfacing whales from our room that day and EVERY single day until the day we checked out. That was really amazingly special for us!

Our room had a wrap around balcony too and we were able to control the temperature of the room with the aircon, curtains or opening the TWO balcony doors. SO important to me as a woman that gets hot flashes all the time.

It had a separate shower and a stand alone spa bath, nice and deep and the water pressure in the shower is good, the hot water was plentiful. Love.

There is no executive / milliesime club, but we had wonderful buffet breakfasts every single day and the options were very good and the pastries (as my husband can attest) were second to none!

The espresso coffees were perfect (not burnt like regular cafes).

THIS LOCATION IS AMAZING, we were above a shopping centre with Woolies and BWS, we were close to the beach, the casino, Draculas, Pacific Fair, SO MANY great restaurants - Maggie Choo - I'm looking at you!

They have a bar that makes lovely cocktails too.

Room Service was responsive, I got a delicious beef curry.

BEST THING ABOUT THIS STAY: Location, you are just in the heart of Broadbeach and it reminded me a little of Melbourne city. So much going on, so many options.

Would I stay here again? YES, 100%

Friends, I'm in Doha during this week. Just noticed that my Accor points will expire in next 4 days.

Any quick suggestions how to extend all my points for few more weeks atleast? Is just an airline transfer from Avios will help or a drink in a bar will extend my points?

Kindly help folks.

Hey
I am looking to give out a club Marriott membership
Dm me for more details

Can anyone let me know which hotels on the Sunshine Coast, Australia show up for the stay 1 night get 1 night free in this region? Not seeking availability rather a generic question as to whether Peppers or Elysium are included.

I have couple of vouchers, but a participating hotel haven’t responded to my emails. I’m based in Mysuru, India and we’re uncertain about the spa Vocher when spoken to.

Anyone seen this? I know most of us here get Platinum Accor through a combination of nights and purchase an add on somewhere along the lines, I haven't registered yet with the programme but wondered if you get gold automatically then do I only need another 30 nights to get to Platinum rather than the 60.

Oh and if anyone is fortunate to have a Centurion then you get Platinum :)

My credit card gives me free Accor Explorer Plus membership, somehow last year I qualified for Platinum and got platinum for 2026.

I found it quite nice to have and want to repeat next year, cause I have a fairly big plans for travel in 2027, and could use all the free breakfasts and room upgrades.

The thing is, in 2026 I only stayed 5 nights and I have additional plans of 11 nights, which means I am roughly 14 nights short to getting platinum.

(Accor Explorer plus only gives me nights and no status points, please correct me if I am wrong)

Having said this, I live in Singapore and if I drive to Kuala Lumpur, I can book myself a hotel for SGD38 (USD29) per night, which means I can buy Platinum status for SGD532 (USD410).

I am personally thinking Platinum status pays back better than that, but I wanted to hear your opinion on it.

I might end up with more nights in the way, so I might not need to do full 14 nights on the mattress run..

Hey Folks, I am a gold member. I am trying to book my stay in raffles the palm for 2 days. I see in accor it is costing around 45k INR but other portal like ICICI ishop it is costing 38k only.

Does anyone have any experience on best price guarantee? Does it make sense to call them first and then book later if they managed to match or book first and ask them to refund/match ?

7k INR might not be that big comparing benefits of upgrade and welcome drink but ishop also provide 33% cash back which makes the difference huge

Thanks in advance.

Hi everyone,

I'm planning my first trip to Japan this September and am considering purchasing an Accor Plus Explorer membership.

My tentative itinerary is:

• Tokyo (13–16 Sept)
• Kawaguchiko (17 Sept)
• Osaka or Kyoto (18–20 Sept)
• Tokyo (21–22 Sept)

Before I purchase the membership, I'd love to hear from members who have used Accor Plus in Japan.

• Which Accor hotels in Tokyo and Osaka offer the best overall value?
• Which properties have you had the best experience with as an Accor Plus member?
• Are there any hotels you would recommend or avoid?
• If you were planning this itinerary, would you stay in Osaka or Kyoto?

I'm trying to decide whether Accor Plus is worth it for this trip, so I'd really appreciate hearing about your experiences.

Thanks!

I'm 16 status points away from platinum! We just checked out of a stay at Sofitel Gatwick, and noticed that they didn't add any status points for our in-room dining spend, which was about £100. They requested we pay for our room up front on check in, and we paid for the in-room dining via card payment on delivery, which was the only option they gave us (and looking this up, is why they didnt give us the status points annoyingly).

Has anyone had any luck emailing the hotel and asking for the status points in this situation? Otherwise, any ideas for how we could get 16 status points without having to book another night? (Hoping to use status for the next booking we need to make).

Thanks!

Alguém já chegou ficar 30 dias consecutivos no hotel ou mais? Onde recomendam com custo/benefício bom?

Tenho mais de 1.500.000 pontos da Accor e quero tirar um ano (ou mais) sabáticos, economizando em relação ao que ganho passivamente.

Hi all, would like to check if anyone knows if there are anymore quotes for automatic status match from ALL Accor to Qatar?

I'm flying with Qatar on the 26th of June, and am an ALL Accor Platinum, was hoping to be matched to Qatar Gold.

Thanks all!

Can anyone provide review for Sofitel Krabi please? I am planning a stay with my family (sister and elderly parents). Also, any suggestions on stay plus night usage from 17-21st november? Are they available?