r/Accor

I recently submitted a Best Price Guarantee claim for a direct Accor booking at Pullman Shanghai Jing’an.

I found a lower publicly available Agoda rate for the same hotel, same dates, same length of stay, same room type, same occupancy, same cancellation terms, and total price basis including taxes and service charges. I submitted screenshots with the Agoda price, hotel name, dates, room details, cancellation terms, URL, and timestamp.

Instead of applying the Best Price Guarantee, Accor replied that “room prices are subject to change at any time” and suggested that I cancel my Accor booking and book directly through Agoda.

That response is honestly baffling. The whole point of a Best Price Guarantee is to give customers confidence to book direct while retaining loyalty benefits. Telling a customer to cancel the direct booking and use an OTA defeats the purpose of the guarantee entirely.

As an ALL Gold member and frequent Accor guest, I find this really disappointing. If the claim fails, Accor should clearly state the exact BPG clause that was not met: room type mismatch, cancellation mismatch, tax issue, submission timing, rate unavailability, or something else.

But simply saying “prices change” and pushing me to Agoda is not a proper explanation.

Has anyone else had Accor refuse a Best Price Guarantee claim this way?

Is there a way to quickly get these? Unlike Marriott, I won’t be able to directly buy. I bought something on my card but the points will kick in at the end of the billing cycle. Any quick hacks? I’d save €40 on my checkout.

Just stayed at the same hotel for the third time on a Friends & Family rate as a Platinum member and have yet to receive a single upgrade, early check-in or late checkout. Every time it’s the same standard room and the same “subject to availability” response.

What makes it more frustrating is that every other property I’ve used F&F at has been great, always get some recognition and usually something comes through. But this particular place demands to see the Heartist card by email before arrival, requires a GM friend at Accor to send a validation email, then still asks for the card again at check-in. Rigorous about verifying the discount, but no interest in delivering the Platinum benefits.

I spoke to Accor live chat who confirmed that if a superior room is showing as available it should be offered, and that enhanced room allocation within the same category is an obligation, not discretionary.
Has anyone else experienced a property that seems to go out of its way to scrutinise the booking while still not delivering status benefits? Is this a known pattern with certain properties?

Hey lovely people,

We have a trip planned for Singapore end of October. We are family for 2 adults, 2 kids (9 and 1).

I have for now booked Mercure at BUGIS for 5 nights. I have about 18k Accor points. I was wondering if explorer+ is a good option for us to purchase. Do you think it will be beneficial for hotel like Mercure/Novotel. we also have another trip to Dubai planned for early next year and one in India.

Also for reference, if somebody can check the price of Mercure Bugis the dates of 20th to 25th of October I would be grateful. I just want that for comparison of benefits that might be in the room rents,

Thank you for all your help.

Hi everyone,

I’m looking to book a stay at Banyan Tree Phuket using their “Third Night on Us” promotion.

My question is:

Can I secure the booking with my credit card, and then pay the full balance using Accor ALL points upon arrival?

More importantly, would the “Third Night on Us” promotion still remain valid if the stay is ultimately paid entirely with points?

Has anyone here tried something similar with Banyan Tree / Accor properties?

Would appreciate any insights. Thanks!

I stayed there for a month continuously. I had around 7500 ALL points from my previous stays.

I had a good amount of consumption from the Minibar. I contacted the reception at least 3-4 times to confirm if I am allowed to burn reward points for Minibar consumption. They responded positively every time.

On the day of checkout they presented me some 10k INR (~$100). When I asked them to use my ALL points for that, they refused. I told them that I got confirmation from your own receptionist and they said what’s the name of that person who told me that. Obviously it felt very unprofessional, obviously I wouldn’t know the name of the receptionist with whom I talked to over the call. I asked them to present call records, to which they refused.

I don’t mind paying $100 if it was stated clearly upfront. At last I agreed to pay, but threatened of legal action. At this point they burned those points.

After checkout, I wrote an email to the Accor India Head and they started apologising. Someone called me and offered 20k ALL points as a token of apology

In a dilemma, have 2 separate rates quoted for the Fairmont Boston, 3 nights in June. I am a bit of a Avios junkie and collect where I can.

Currently Accor silver, 26 nights, Voyager member.

The 2 like for like room / board quotes I have got are:

£1,500 on agoda.com and it comes with 11 Avios per £ spent, totalling 16,500 avios.

£1,695 on Accor site, however I do get the status nights and 4 Avios per £ spent = 6,780 avios plus the Accor status / reward points.

Questions are:

Do I get the status nights & reward points when booking on a 3rd party such as agoda / booking.com

Am I missing any other benefits of booking via Accor?

Why is there a discrepancy between the 2 rates? You would think Accor would try and entice you to book direct?

Stayed at Casa Faena Miami and had some f&b charged to the room. The restaurant is a part of the hotel and when we made the purchases they were happy to charge everything to room. But at rlthe time of checkout, the front desk refused to let me burn points for the f&b bill (the room was paid for in advance). This was a really strange pushback as I have never had an Accor property refuse to pay with points, or at the very least, they communicate this upfront. Like arcade games or gift shops typically dont charge to room in the first place.

Anybody else experienced this before? I had no choice but to pay with the hold I had provided but I am wondering if its worth picking up with Accor support.

The charge was approx US$150

Im looking for a weekend in Paris in a two weeks for one person, the Test Hotel looks interesting. https://all.accor.com/booking/en/ibis/hotel/0339

Anyone tried it before?

Im thinking of the "Villa room type test" but is it worth the splurge?

The address is south of Paris, exactly what I need but the map for some reason points to Niger in Africa. Odd.

https://preview.redd.it/xtjwhb0pqn1h1.png?width=1904&format=png&auto=webp&s=e24aefe8e0d5776de05b8fb42baf3e1c9c3555b6

So I recently came across a whatsapp channel who is providing these deals ( not naming it since its not a sponsored post ).

So the deals provided were better than what I was getting with my Accor+ rate, along with that free breakfast ( I am Gold, so I wont get if I book myself ) + $100 hotel credits.

Is there any catch? Am I missing anything?
If I get these additional perks everytime, and on better rates, and I would earn accor points too with my stays, then is booking yourself is actually you overpaying?

How do you guys book always?
Is it always like this? Or just book by yourself?

Any drawback/disadvantage associated with this which maybe I am not seeing?
Seems to me like I could have had better vacations with extra perks, and by paying lesser, and in the same time earning loyalty points too, if I did booking via this route always.

Hey guyd,

So, us four friends are planning a 7-8 day trip to Vietnam, skipping Hanoi. I'm a Platinum member, and I'm wondering if we'd all get free breakfast and room upgrades if I book two rooms, two adults in each.

Or, do all four of us need to be in one room to get those Platinum perks? Thanks a bunch!

Hi all. Looking for some suggestions for Bangkok. Going for business. But dad is tagging along. I want him to have some fun at the hotel. Lounge, swimming pool, breakfast etc.

Obviously banyan tree is the best. But what other slightly more budget friendly options.

How is the SO/ and Sofitel.

The Mgallery? Which is the best. Vie and BDMS

Lots of red hot specials. I’m platinum. So also looking for the best lounge etc.

Thank you so much for your input!
(I had a look at previous posts)

I am currently a Classic member (0 nights) and I want to reach Platinum status (60 nights) as fast as possible.
I’ve been looking at two main shortcuts:
ALL Accor+ Explorer: Gives 30 Status Nights instantly.

ALL Signature (Absolute plan): Promotes 5 Status Nights per month (60 per year).

The Dilemma: The T&Cs for ALL Accor+ (Clause 4.2) state that there is a maximum limit of 30 bonus Status Nights across all subscriptions combined (including ALL Signature).
If I buy ALL Signature Absolute, logic says I should be Platinum in 12 months. But if Clause 4.2 is strictly enforced:
Will the system stop counting my nights after I hit 30 (month 6)?

If I buy Explorer (30 nights) and Signature simultaneously, will I get 0 nights from Signature because I already hit the 30-night cap with Explorer?

My question for the experts: Is there ANY way to reach 60 nights through subscriptions alone in 2026? Or is the "new reality" that we are forced to do 30 physical nights in hotels no matter how many subscriptions we buy?
Looking for recent data points from anyone who has tried to stack these lately. Thanks!

Hi, looking into potentially getting Accor Plus for the 30 nights to get to Gold. If I also sign up for a fast track offer, which will give me bonus nights.

Can these offers be used together to get me to platinum quicker? e.g.
30 nights from Accor Plus
Fast track to Gold with bonus 8 nights
Does that mean I only need 22 more nights to reach platinum?