u/Southwestexplorer

They said there is currently a worldwide outage for most people with whole home setup. This includes the main genie and genie mini(s). Last night their systems sent an alert to all clients with this setup that they do not have access to whole home and requested you remove all locations. I noticed it in the middle of the night and thought I clicked something. They said to expect an email demanding you send back all hardware but to disregard it. We tried hours of reboots and pins to add them but their main servers are locking us out. Just an FYI if your here to see whats going on. Shit happens and im not mad about. We will wait to hear about a fix, watch some Netflix or peacock in the meantime.