r/DirecTV

Ive been dealing with a billing issue since January. I spent over 50 hours on the phone with supervisors who say they will call me back and dont. Is there a number to get someone higher up?

If I lived by myself, I wouldn't even have DirecTV. I would be satisfied with an OTR HDTV antenna. However, I am married. My spouse is retired and loves to watch TV. The TV is on at least 12-16 hours a day, and she is in control. We pay $116 a month for the DirecTV Select package. We also pay about another $25 a month for separate streaming packages, or $141 a month. Even though I don't watch any of it, I gladly justify the expense. Why? Simply because if my spouse is NOT watching TV, then she is out doing discretionary shopping. Any shopping trip is going to be at least $200. If DirecTV prevents her from shopping even once a month, I am money ahead. /s

Anyone have codes for live tv

Hello I was wondering if you could help me. I got an email from directv saying now I can watch AMC PLUS on the app. Well I went to the amc plus app and tried to sign in and it saying that they can’t verify my subscription through directv. I type in my direct tv password. Thank you

Someone opened an account with DirecTv and used my email address while signing up without my knowledge. How can I get help with having the email address removed from their account?

We have a lower Directv Package since they keep raising the bill every 8 months, but have the Sports Pack since we watch (Basketball, Football and Nascar).

This past week the NASCAR Race was on the USA Channel. We have watched Races on there before. But it had a Red Circle at the top and said we do not have 4K so could not watch.

Our TV is not new (like 8 years old), but it is a 4K TV.
Why would this not play (and if it's some special version, why was there no regular version available as well)?

Thanks for any help.

*Have the Genie Box (HR44-500).

I have an HR44-500 with a Gemini 4K box. I just tried to rent our first 4K movie since getting the Gemini about six months ago. The movie plays for five minutes, then stops. The screen goes black. I can’t rewind or fast forward.

I reset both the HR44 and the Gemini and confirmed our internet connection can handle 4K. We did have Movies Anywhere enabled, but I’ve just disabled that.

Customer service tried basic troubleshooting but couldn’t help me. Any ideas? The only wild card I see here is Movies Anywhere. Has this been known to cause problems?

Thanks.

We know companies are increasingly moving to AI for customer support. However, sometimes you actually NEED to TALK to a HUMAN to resolve your specific issue. I have DirecTV on two TVs, and have a very specific technical issue affecting one of them when turning on the TV. I tried using "AVA" (its AI agent) though I knew it wouldn't help. I thought if the system knew I at least tried AI that it would eventually let me speak to someone. Separately, both my husband and I tried to speak to a human and you simply cannot. We each gave up after 30 minutes. It's infuriating.

I *think* you can reach a human via chat on your computer, but it's impractical. I need to be able to explain the issue in real time and perhaps follow their instructions with the remote. With chat, I have to type everything out on my cell or laptop, await a reply, follow any guidance, type a reply to say what happened, await a reply, follow next steps, etc. It's unreasonable and anti-customer to require this for technical support.

Has anyone had success getting to a real human by phone? Do we need to threaten to cancel service in order to be able speak to a person?

In the past I have been able to schedule recordings from the Android app. Sometimes on the local wifi, sometimes while away. Recently, even though the process completed as usual, nothing was recorded.