Getting stopped at Global Entry every time and asked to join the CBP line. Any way to resolve this?
Hello all,
I have had global entry for a bit now because I travel a lot for work, usually with other coworkers. And yes, I 100% have global entry. I've had it for a while now.
Every time I've used the global entry lane, it shows an error and that I have to talk to a CBP officer. I get put in the CBP interview line.
I've tried using the app, and just the kiosks. I thought the first time was a fluke, but this has happened every single time. I came to the US on an F-1 visa with full intentions to go back to my home country, but then I met the person who is now my spouse and things changed.
Every time I talk to the CBP officer, it's the same question: "So you came here as a student? When was that?". Once I answer these questions, I'm allowed to enter.
I'm a US citizen, so I'm not sure what the issue is. I usually won't mind, but when I'm travelling with a group of coworkers, they end up having to wait for me. They're kind and understanding, but it's getting a bit embarrassing. Is there any way to resolve this? Last time after a red-eye and a long plane ride, I was very tired and a bit irritated, so I asked the CBP officer why I'm getting interviewed every time, and they didn't have an answer for me.
Any help is appreciated, thanks!
Edit: The issue is also not that I'm not being recognized. The CBP officer confirmed that I was recognized, but that I was flagged for additional screening.