OBC Replacement
Just wanted to share my experience with the On-Board Charger replacement on our MY22.
We picked up our brand new MY22 back in mid December 2021. Toward the end of last month, the car suddenly wouldn’t charge at home anymore. Every time I plugged it in, I could hear the click, but less than a minute later the dash would show a charging error and turn red.
At first, I thought it was the 12V battery issue, so I bought a new battery from Costco and replaced it myself. Unfortunately, that didn’t fix anything.
We contacted the dealership where we originally picked up the car from and scheduled a diagnostic appointment ($250). After dropping it off, they found out the OBC unit had failed. Since the car had just passed the 4 years warranty period, it was no longer covered. The original quote for parts and labor came out to $4,146.46, with the OBC unit itself costing $1,583.85.
Honestly, my wife and I thought that was way too much considering the car is worth under $20k now and has less than 45k miles on it. We were seriously debating whether it was even worth repairing.
We decided to call Polestar directly, and at first they told us the same thing, the car was outside the 4 year / 50k warranty coverage. However, the representative said she would contact the dealership to see if there was anything they could do.
A little later, the dealership called us back and said Polestar approved “Polestar Goodwill” assistance and waived the entire OBC part cost from the invoice. In the end, we paid $2,381.94, mainly for labor and battery coolant service.
Since we had only barely passed the warranty period, they helped us out with the parts coverage, which we really appreciated.
So for anyone else with a P2 dealing with an OBC failure, call Polestar directly and try negotiating before paying full price. You might be able to get goodwill assistance.
So far everything has been working great again on P2. Planning to keep driving it another 4-5 years before replacing it with whatever my wife wants next lol.