Same guest from last week rents again this week. Goes 10 miles over😐
I send him a note thanking him for his business and dismissing 6.50 for mileage. At the bottom of the invoice i sent him for 30.00 worth of gas!
I am the asshole!!!🤣🤣🤣🤣
If turo removes a negative review doesn't it still hurt your metrics as a 0?
Its always the 1st time renters. Young couple very excited about their trip. They ask about miles and i tell them. "If you're a couple miles over just leave me a good review, and we'll call it even" Ive whore'd out 100k miles for PH status....Id rather the money. Fast forward they return. Everything was fine......until THE INVOICE!!!!
then it became a succession of i dont understand how texts!!! They 3 🌟 me because of it. Turo won't remove it and idgaf! Margins are razor thin. If your going to drive the vehicle the equivalent of another days worth of mileage. Your gonna get an invoice for it!!! FULLSTOP!Its not sneaky.... its not greedy. You want unlimited miles. I get it. I dont do unlimited miles. Ever trashed a hotel and got charged? Same principle.. FFS
Fuel, cleaning, miles and late return! Over 40 pictures documenting everything. Vehicle was due back this morning. Guest kept it an additional 6hrs!!! Left it on E, with 600 additional miles and trashed! ƁNo contact no nothing...
If i don't get this one. I give up!
Looking for a new carrier. I think TINT is losing their collective minds with the new pricing strategy. What do you guys who use tint think?
Just made powerhost after being hosed the last 2 years. I must say the level of CS is waaaaaaay above All-star which I'm sure is no different than whatever is below that. The reps still have distinct accents but their knowledge and ability to address and correct are both refreshing! Has anyone else noticed that, or am I being a fan boy 🤣
I've had 3 guest in the last month that stan̈don't and I hope future guest read this. "We thank you for choosing turo! It is a wonderful platform to get the exact vehicle you want for that special occasion! Please turn app notifications, on if you haven't already, as soon as you make your reservation. This will serve as a single point of communication during your trip. Please be mindful of your chosen protection plan and deductible. This is between you and turo. The host doesn't pick a plan for you and can't really help you after the fact. Unless "unlimited " miles are spelled out in the vehicle description, you will be charged the rate disclosed on your rental agreement, if you go over the allotted miles. If you leave trash, personal items, fire arms etc you can be charges a cleaning fee and the weapon surrendered to law enforcement. If there are damages your protection plan or personal insurance will come in̈to play at that time, minus your deductible. If for some reason (like the 2 gentleman who prompted me to write this post) You decide to keep the vehicle. Drive around the city and blow past the return time. Once your grace period has expires,and you have not made contact with either turo or the host, as stated in terms of service, You will be charged a late fee equal to the daily rate you were charged on your trip. And prevented from renting from the host again by internal metrics".... bumass