r/turo

Screw this predatory company. Another 4.9 rated all star host quits

They are a predatory company.

One example:
If you offer pre-paid gas for $80, when the guest pays you, you only get $70! Turo takes 10% of everything. So I just LOST money for offering an amenity for my guest.

Along with 100%+ trip fees, I have regulars who messaged me saying my Jeep went from $130 a day with fees to $270. I asked them to screen shot. There was a $130 trip fee on top of my $99 listing price. Turo is charging 130% trip fee on my car, how can any host be profitable with these predatory practices?

Yes hosting on Turo is a choice. 3 years ago it was awesome. Now in 2026 it is a total sham.

If they had some standards like Air BnB (max cap of 15% trip fee added to price) they would maybe have a chance. Instead they are going bankrupt! The platform is only alive from new hosts being honeypotted into thinking they can make $10k a month passive income from fake influencers on IG.

So my wife and I rent via Turo occasionally. Maybe 8 rentals booked from my account with her as an added driver. We have a family emergency and need a rental quickly but cars are short with <12h notice and nothing is available via regular agencies. One car is on Turo, $1000 for the week but whatever, I send it to her to book because she will be the driver. $3400 for the same car, same schedule, same rental history. Our insurance & driving histories are also similar.

What the …..

I no longer trust the pricing I see on Turo as a renter. I question whether Turo is paying vehicle owners more were a renter to accept the higher price. Is Turo or the vehicle owner responsible for the radical differences? Is something nefarious going on?

I have escalated a Turo support case but do not expect an honest response. Would appreciate any thoughts from the community as I do not know what controls are available to providers.

I’m helping with a restricted Turo host account and would appreciate advice from anyone who has experienced something similar.
We received an initial quote from an auto transport broker, signed a contract with them, and submitted that quote to Turo for reimbursement. The broker later directed us to another logistics company for carrier information. A separate carrier handled the actual transport.
Turo raised concerns about the reimbursement documentation. We submitted a timeline, communication logs, carrier contacts, and payment confirmations to explain how the companies were connected.
Turo confirmed that the case was escalated for a specialized review, but we’re still waiting for an update.
For clarity, the original document submitted was the broker’s initial quote. I understand that a quote differs from a final invoice or proof of payment, and that distinction needs to be reviewed.
The account has only two cars. One was on an active trip when we last followed up, and the other was already at its location.
Has anyone successfully appealed a restriction involving alleged material misrepresentation or a mismatch between the transport broker and actual carrier? What evidence helped, and how did you escalate when the review stopped getting updates?
We’re trying to resolve this through support before considering a formal notice of dispute.

when I went to pick up the vehicle I rented it was not there, and Turo said it will take up to 10 days for a refund, today is my daughters birthday and I have no car now or no money to rent another car. Can I sue for financial hardship or somethin? this is the 2nd time this has hap to me, i encourage everyone to speak up when your car gets cancelled last minute. some please help me

Everybody needs to be aware of how bad Turo is getting. I unlisted the remaining vehicles with Turo today. I already pulled all my trucks off, now I am pulling all the cars off. We had a customer do enough damage to a vehicle requiring a new window, and paint. We submitted and got everything approved. 1 year later they charged back 400 dollars to us. We called and no response from anybody with real authority to explain it. We are a Power Host, not somebody new and this is what they are doing. You have been warned.

Attention DFW Car Hosts: Tired of algorithmic pricing overrides and heavy platform penalties eating your margins?

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At first I thought I was the only one but now that i’ve seen so many people post about having the same exact experience, I know that @turo has to be losing millions of dollars based on blocking people from renting cars that have never rented through Turo but are insured, employed, responsible drivers who have no issue renting cars with the major companies but are denied for an unknown reason, banned, and cannot speak to a human that’s fluent in English if our lives depended on it. Yet, I know people with horrible driving records, felony convictions, bad credit, and active warrants who get instantly approved. Seems like it would be a better investment to look into that instead of the low budget advertisement and that’s all over the internet, but what do I know?

The real reason Turo has been making changes that take more from hosts is simply because, they have to, or they won’t survive.

I am a power host with 140 cars hosted. Only 28% of these belong directly to my business. The rest of them are co hosted (i.e belonging to other people, I host them and they get paid a split of income)

When you operate at this level, you get more access and insider information than a regular host with 5-10 cars. I know employees in Turo who are worried for their jobs, Turo has been getting rid of people nonstop to cut back on costs.

Recent changes :

The customer support service was switched from Philippines to Egypt to save costs.

Host earnings plans were changed so that Turo can make more in fees, diving more into hosts’ profits

Dynamic pricing was introduced so that there is continued demand for vehicles and less control of the pricing of the vehicles by the hosts, more money Turo’s pockets.

They now want a % cut from fee of the child/baby seats hosts provide to guests, and other “extras”

This is desperation to save the company. Turo is losing a staggering amount of money from damage claims. They won’t see 2028 at the rate their losses compounding.

Don’t believe me? Save this post and come back in a year.