r/turo

hi all i recently ended a turo trip with a terrible experience. i've booked with this host previously and never had any issues. however this time around, while driving I noticed there was ants all over the car. coming out the trunk, crawl spaces, dashboard you name it. (even had ants end up in my purse & home bc of it) i took it upon myself to reach out to the host hoping at least condolences would be offered. instead he mocked me, blamed me for the infestation, and ridiculed me. after feeling victimized, spending my own money to clean and raid out the car. i requested a refund via turo support. well this morning after two days of the trip ending, he makes a false smokers claim stating I smoked in the car. not only did he lie, but did this as retaliation against me for making a cleaning claim/complaint. i have never smoked in any turos and I have asthma. only reporting here for any atl/ atlanta bookers. do not book with him. should you bring any issues to his attention he may feel inclined to do the same as this is not the first complaint on his reviews and he retaliates against someone.

Same guest from last week rents again this week. Goes 10 miles over😐

I send him a note thanking him for his business and dismissing 6.50 for mileage. At the bottom of the invoice i sent him for 30.00 worth of gas!

I am the asshole!!!🤣🤣🤣🤣

First time renting through Turo and just looking for some advice.

The host has around 2,700 trips, a 5.0 rating, and about 9 years of experience, so the profile looks very solid. I’m paying for the trip through Klarna and added a Mastercard card as the backup payment method.

Is there anything specific I should do before pickup/return (expect taking pictures) to protect myself from unexpected damage claims or charges? Any tips from experienced Turo users would be appreciated.

Thinking of buying one and renting it out on Turo to offset some costs. I live in Brooklyn and find that all the locally available stick shifts are usually rented out weeks in advance, despite the overwhelming majority of Americans unable to drive stick. I'm guessing that the low supply is still more significant than the low demand knowing that there are enough insufferable stick shift enthusiasts like me in the NYC area ha.

For those who rent out manual transmission cars, do you find yourself struggling to find renters?

Turo has a contract with our local airport here in Spokane, and some of their staff has been harassing us for quite a while. Any other Spokane host running into the same issue?

This is a first for us. The oldest car in our fleet was abandoned three states away.
Our renter is being belligerent and very difficult to work with. They say that the car had starting issues. Renter said they have to push too hard on the brake for it to start. Weird, but we talked them through that.
We believe the car never had any mechanical issues due to it being at our trusted mechanic shop for a solid go through before we sent it on this trip. The renter left the car and did not give Turo or us any info as to the location.
Instead the renter told us that a car with 105k miles was terrible to be loaning out. We have had abusive messaging and threatening calls. After several days, they have made contact with Turo!!!!!!
Turo will return the car to us in 5 days. They have been reasonable to work with.
The renter is now hounding us to contact Turo to get their reimbursement.
We have contacted the tow company and the driver said he drove it onto the truck and it had no problems starting. He even commented about how nice of a car it was.
Should we be doing something more?

I’ve had two very frustrating experiences in the past month that are making question whether I should quit.

I feel like Turo doesn’t care about their GOOD hosts.

I’ve been a host for 4 years. 338 trips, 4.9 rating.

I’ve had to deal with every situation imaginable when it comes to Turo or car rentals in general but these two situations have made me reconsider my relationship with Turo. I wish they would care more about us.

And on a long enough time you WILL get screwed by turo. The only question is how much you’ll be screwed for, and how often. Turo is not to be trusted.

Proof? Scroll through this very subreddit for 37 seconds.

​Hey everyone, I need some quick advice for this case :((

​My car broke down during a trip, and while waiting hours for Turo Roadside to dispatch a tow, the vehicle was impounded by the police in Oregon

​Now, the impound storage fees are racking up daily. I’ve called Turo Support every single day, but all I get is the same generic line: "the impound department will reach you soon" but nobody ever follows up.

​Has anyone dealt with this? Should I just pay out-of-pocket to pull the car out now and fight Turo for reimbursement later? Any advice on how to escalate this would be greatly appreciated.

I'm stranded now

Is anyone else having this issue? I’m new to hosting and I just only finished my 3rd trip. The last two though the start and end of the guests trips weren’t when they were arriving at the airport. I like to hand the key in person so this is really throwing me. This last one was off by like 4 hours at the start and end.

So about 2 months ago I booked an SUV on Turo for an upcoming 5-day trip to Vegas. Out of nowhere, Turo cancelled the booking due to “unmet safety and quality standards”.

I called Turo support expecting them to help me rebook another SUV, but their phone reps are completely useless. They refuse to cover any price difference or help me match my original budget. Every other SUV on Turo right now is way higher than what I paid, and when I asked to speak to a supervisor, the rep straight-up told me "there isn't one available" and refused to transfer me.

I'm 24, so traditional rental agencies at the airport are quoting insane rates ($700–$900+) once you factor in base prices, young driver fees ($25–$35/day), and local airport taxes. My total budget for a 5-day rental is $400 or less.

Has anyone successfully gotten Turo support to escalate a host cancellation ticket and issue a rebooking credit to cover the price gap?

Alternatively, for anyone who frequents Vegas, what’s the best way to secure a cheap SUV off-site without getting slammed by young driver fees or crazy insurance add-ons? I’m considering taking a full refund from Turo and trying an off-airport agency or AAA discount hacks, but I’d love to know if anyone has dealt with this BS before.

Looking to list a solid 2014 Kia Rio as a simple budget commuter. It's clean, well-maintained, under 200k km / 130k miles, and passes inspection easily. 
Since 2014 hits the 12-year age limit, I had a few quick questions before setting up the profile:

1. VIN Block: Does the system automatically reject a 2014 VIN right now, or does eligibility run through the end of the calendar year?

2. Exceptions: Has anyone ever gotten support to override the limit for a clean, regular economy car (not a classic/specialty build)?

3. Grandfathering: If it actually passes creation now, does Turo let existing listings stay on the platform as long as they stay maintained?

Hi everyone, I’m a Turo Host and Turo recently closed my Host account because they said my percentage of fulfilled trip commitments had fallen “well below” their 90% minimum.

I’m trying to understand whether I have a reasonable basis to appeal and would appreciate advice from other Turo Hosts who have dealt with account closure or performance-metric issues.

Here’s what happened:

Feb. 27 – 11:00 PM pickup: This was an unusually late-night trip.

Apr. 1 – 12:00 AM pickup: The pickup/delivery location raised safety concerns at that time of night.

May 1 – 3:30 AM pickup: This one is particularly unusual. The guest booked the trip at approximately 1:30 AM, only about two hours before the scheduled 3:30 AM pickup. I was asleep and didn't see the booking or the guest's calls/messages in time. I understand that I should have configured my availability and advance-notice settings differently, but this was not an intentional cancellation or refusal to fulfill the trip.

Aug. 7 – vehicle repair: My previous guest reported that the brake pads needed replacement. Since brakes are a critical safety component, I took the vehicle for inspection/repair rather than continuing to rent it before the issue was addressed. I have repair documentation.

I accept responsibility for not managing my availability properly, especially for the late-night/early-morning bookings. I've learned from this and would use much more conservative availability and advance-notice settings going forward.

However, Turo closed my account and said my fulfillment rate was below 90%. I can no longer access my Turo account or trip history, so I can't verify how they calculated the percentage.

I have asked Turo to provide:

The date range used for the 90% calculation;

The total number of trips included;

Which trips they considered unfulfilled;

How each incident was classified;

Whether any of the incidents qualify for an exception; and

A manual review by a supervisor/Host Account Review team.

So far, I haven't received the underlying calculation.

My questions for other Turo Hosts:

Has anyone successfully appealed a Turo account closure based on the 90% fulfillment/commitment rate?

Does Turo distinguish between an intentional cancellation and an extremely short-notice 3:30 AM booking?

Has anyone had a vehicle-safety/repair-related cancellation removed from their performance metrics?

Is there a way to get Turo to provide the actual calculation and trips used to determine the 90% rate?

If regular Customer Support won't reconsider the decision, what escalation route actually worked for you?

I'm not trying to avoid responsibility for my mistakes. I mainly want to make sure the calculation is accurate and that the different circumstances were properly considered before permanently closing my account.

Thanks in advance for any advice or experiences.

Turo will offer you a protection plan that states if you pay this amount of money, then they will cover the rest no matter the amount of damage. This is a lie Turo will contact your insurance company to get the rest of the money and if it’s over your deductible then guess what buddy you will have to pay that to your insurance so it will always come out of your pocket at the end of the day so be smart when renting cars. I did the $500 damage plan and they are currently trying to get that money from my insurance. Luckily, I did already fork over 500 for that so they can’t come after the full amount which is a crazy amount which I will not disclose but all in all please read everything talk to your insurance company before renting cars they know a lot ,please contact your insurance company before renting cars. I’m telling you they know what’s up one more time for the people in the back contact your Car insurance company and ask them about good places to rent cars they know what’s up peace. Also, I’m typing to text right now so sorry if it’s a little hard to follow.

Location: Los Angeles

I had a really weird situation today and I’ve never been in an accident before, so I’m trying to figure out if I’ve handled this correctly and what I should do next.
I parked at a grocery store and went inside to shop. I’m a very safe and conscientious driver, and I’m telling you now: I did not hit, bump, or scrape another car. I wasn’t distracted while parking and didn’t hear or feel anything unusual.

When I came back out, the man parked to my right approached me and said I had hit his car and needed to give him my insurance.

He showed me a long scuff/scratch on his driver’s side back door that started around the bottom of the passenger window and went downward. He then pointed to a scuff on my lower front-right bumper and claimed it matched his paint.

Here’s the problem: that scuff was already on my car. I previously scraped my gate at home and know exactly where it came from. It has gray AND orange paint from my gate, and there was nothing new or different about it after parking.

I started asking questions. He told me he wasn’t actually near his car when this supposedly happened. He and the people with him were sitting in front of the grocery store and said they “saw it.” But they didn’t actually say they “saw it”? Very unclear. He had no video/cameras, and the car was a Turo rental.

I was having trouble pulling up my insurance card because I’d been logged out of the app. While trying to figure that out, I went inside and asked the store about surveillance footage. They told me they have cameras, but footage can only be released with a police report.

When I came back out, the guy was ready to leave and told me to just text him my insurance. I photographed the insurance document he had, which didn’t have his name on it, only the rental car company’s information. He photographed my title because it was the only document I had available.
We exchanged phone numbers, but the only text he sent me literally just said “test.” He didn’t give me his name and hasn’t contacted me since.

Before leaving, I photographed exactly how my car was parked. It was angled pretty significantly to the left/away from his vehicle. Unfortunately, I didn’t photograph his damage because I’ve never dealt with anything like this before and there was a lot happening at once.

I called my insurance company afterward and explained everything. They recommended opening a claim/report from my side and confirmed that nobody had filed a claim against me yet.

I was apologetic when he initially confronted me because I was confused, but I repeatedly told him afterward that I genuinely did not hit his car.
Now I’m second-guessing myself solely because he was so adamant, but I have zero memory of any impact or scrape, and the mark he’s claiming came from his car is pre-existing damage that I know came from my gate.

What should I do now? Should I file a police report myself so the store footage can be preserved/reviewed? Should I text this guy anything or just let my insurance handle it? Is there anything else I should document in case he files a claim later?

I’m mostly annoyed with myself for not knowing what to do in the moment since I’ve never been in an accident before. I just don’t want someone taking advantage of the fact that I happened to park next to a damaged rental car.