


First and Last
Tried Turo for the first time and I’m pretty sure it’ll also be my last.
Even choosing the car was more of a hassle than I expected. I spent way too much time going through listings, reviews, ratings, availability, hosts, etc.
Eventually I settled on a BMW 440i from a host with 200+ positive reviews and over 3 years on the platform, so I figured I was pretty safe.
Got to the car and… it was completely locked and apparently not working.
I contacted the host and got absolutely nothing for over an hour.
Eventually I had to cancel the reservation altogether. Thankfully, Turo refunded me, so I’ll give them credit for handling that part properly.
What made it worse was that once I actually saw the car, it had body and interior damage that wasn’t really disclosed in the listing, and it was sitting on cheap tire brands. Not exactly what I expected when renting something being presented as a higher-end/luxury option.
Meanwhile, after all of this, my wife went on Enterprise and within about 10 minutes found us a Mercedes A-Class for same-day pickup.
We got an extra day of rental and it still came out about $100 cheaper than the Turo BMW and with full coverage because the rental company allowed me to use my own insurance.
Yeah, the 440i is arguably the nicer/more exciting car, but both are basically filling the same “luxury sedan” role for a trip. With Enterprise I walked in, got the keys, and left.
No wondering whether the host was going to answer, whether the car would actually unlock, or whether the condition matched the listing.