u/Past-Deer-7865

This is a first for us. The oldest car in our fleet was abandoned three states away.
Our renter is being belligerent and very difficult to work with. They say that the car had starting issues. Renter said they have to push too hard on the brake for it to start. Weird, but we talked them through that.
We believe the car never had any mechanical issues due to it being at our trusted mechanic shop for a solid go through before we sent it on this trip. The renter left the car and did not give Turo or us any info as to the location.
Instead the renter told us that a car with 105k miles was terrible to be loaning out. We have had abusive messaging and threatening calls. After several days, they have made contact with Turo!!!!!!
Turo will return the car to us in 5 days. They have been reasonable to work with.
The renter is now hounding us to contact Turo to get their reimbursement.
We have contacted the tow company and the driver said he drove it onto the truck and it had no problems starting. He even commented about how nice of a car it was.
Should we be doing something more?

We used Turo before we became host’s.
It is well documented that a happy client will tell few people of their joy. An unhappy client will scream it from the bell tower. There’s a lot of screaming from the bell towers on Reddit.

I’m about to purchase a 2019 Crosstrek. I have owned Subaru’s in the past. This one has 70k miles, all the fancy stuff. What are things I need to be aware of?

Randomly today several of my future rentals have had the pick up location changed. We offer airport and our home as delivery points.
Guests who chose airport have all been switched to the house.
Anyone else dealing with this?

I am still not over Nick crushing Vampire Blues.
That was MONEY!!