u/duynen2205

​Hey everyone, I need some quick advice for this case :((

​My car broke down during a trip, and while waiting hours for Turo Roadside to dispatch a tow, the vehicle was impounded by the police in Oregon

​Now, the impound storage fees are racking up daily. I’ve called Turo Support every single day, but all I get is the same generic line: "the impound department will reach you soon" but nobody ever follows up.

​Has anyone dealt with this? Should I just pay out-of-pocket to pull the car out now and fight Turo for reimbursement later? Any advice on how to escalate this would be greatly appreciated.

I'm stranded now