The worst experience I’ve ever had with an internet provider
I signed up for Ebox last week, and the experience has been a total disaster.
On Wednesday, a Bell technician came to install my internet. Everything was working great... until the very next morning. I woke up to no internet, with the alarm light lit up red on my ONT.
So I called Ebox, and after some troubleshooting, the rep told me they couldn't fix the issue remotely but promised to send a technician by the end of the day. No one showed up.
I called back, and the company apologized, and said the appointment had been cancelled for an unspecified reason. They rescheduled me for the following day.
The next morning, I called to confirm the appointment. The rep assured me it was in their system and that a technician would arrive. Once again, no one showed up.
I called a third time. The first representative hung up on me. When I called back, another rep explained that while the appointment existed in Ebox's system, it had never actually been scheduled in Bell's system. They booked me a third appointment for this morning.
Hoping to avoid another wasted day, I proactively called Ebox again this morning and specifically asked their rep to verify the appointment was confirmed with Bell. The representative told me Bell had already confirmed it in their system and assured me the technician would be there this morning.
Did anyone show up? Of course not.
I'm now three days without internet and have zero confidence this will be resolved anytime soon. I've already filed a complaint with the CCTS, and it's been accepted. At this point, I don’t think I have any other option but to cancel the service altogether.
This company must’ve set a new record as to the level of incompetence humans can achieve.
If you’re in Ontario and considering switching because they offer a lower price, just don’t do it. Not worth the frustration.