BenQ India replaced my monitor under warranty and somehow made it worse. Support keeps gaslighting me about it.
I honestly don’t know what else I’m supposed to do at this point.
I bought a BenQ GW2790Q in November 2025 from Amazon India for around ₹15k. For the first few months it was completely fine. Then in April 2026, a green vertical line appeared on the display.
BenQ approved the warranty claim and their service partner (F1 Info Solutions) replaced the panel on April 18th.
That should’ve been the end of the story.
Instead, within less than 10 days, the replacement panel itself started showing:
- very noticeable backlight glow/bleed in top right corner
- weird squeaking/cracking sound whenever the monitor is lightly handled or adjusted.
And before someone says “IPS glow is normal”, yes, I know IPS panels have glow. I’m not new to monitors.
The problem is: THIS WAS NOT HAPPENING ON MY ORIGINAL PANEL.
Same room. Same lighting. Same desk. Same viewing angle. Same usage.
The only thing that changed was the replacement panel BenQ installed.
What’s even more frustrating is how support handled it.
The engineer visited again on May 8th. When I demonstrated the squeaking issue, his literal response was "I don’t know why.”, That was it.
Then BenQ support started repeatedly copy-pasting explanations about “IPS glow” and telling me to use ambient lighting, avoid dark environments, etc.
I’m sorry, but why should I have to change the way I use my monitor because of a replacement panel THEY installed?
Should I stop using dark mode now? Stop watching darker content? Only use bright white websites and RGB color screens forever?
Even with room lights ON, the glow is still visible during normal usage on Reddit/GitHub dark mode. I’ve attached those images too in my mails, because they kept acting like I was only testing in a pitch-black room with synthetic software.
And the most ridiculous part: they STILL haven’t properly acknowledged the physical squeaking/cracking issue in any meaningful way, despite me sending video proof multiple times. here's the link for that google drive
At this point it honestly feels less like support and more like they’re trying to exhaust me until I give up.
I’ve already filed a National Consumer Helpline complaint in India because normal support channels have gone nowhere.
I genuinely just wanted my monitor fixed. Instead this whole thing has turned into one of the worst warranty/service experiences I’ve dealt with.