Purchased BENQ EW 270Q 2 days back from Amazon for 18k, still within 7 day return policy. Just wanted to know whether lower right panel gap is normal or not? No other pixel/bleeding issues noted except usual IPS glow which is normal. I have already emailed BENQ customer care regarding this and awaiting reply from them.
The model is BenQ EX271U. I have reached support but they have been unhelpful. I have tried different cables and a different laptop. I have to boot up my Xbox to clear the issue every single time. I've updated the firmware as well but didn't fix it. It's more stable if set on a 1280 x 720 resolution, if that helps.
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Just as the title suggest, I want to buy the RD280UG via the official BENQ shop so was wondering when it will be available again in Germany.
I ordered a BenQ GW2790TC 27-inch monitor from Flipkart and received a defective unit.
Today is also the last day of the 7-day return window.
Called BenQ support and honestly it didn’t even feel like customer support 😭 Some random guy picked up with no proper response or formal tone. Felt like I accidentally called some uncle from West UP.
I’ve emailed them too, but no response yet, not even an automated acknowledgement.
Flipkart isn’t helping either. They basically said BenQ is responsible for everything.
I would honestly prefer a return/refund, but it looks like replacement might be my only option (reviews).
My concern is, what if the replacement also develops some issue after a few weeks/months? Then I’m stuck dealing with BenQ support again.
Anyone had a similar experience with BenQ and Flipkart? How did it go?
Honestly, this whole experience has made me anxious about ordering online again. I was already hesitant about Flipkart, and dealing with BenQ support like this has made me trust online purchases even less.
I recently purchased a BenQ GW2490T(C) monitor and ran into an issue with the power socket that came with it. The monitor was supplied with a 16A plug/socket, while the electrical sockets available in my home are 6A.
I contacted BenQ customer support and opened case #00784749. On 10 August, BenQ replied asking me to provide my delivery details and invoice, presumably so they could arrange a solution/replacement.
I responded with all the requested information the same day.
Since then — nothing.
I've followed up repeatedly through email and have also tagged BenQ on Twitter/X, but I haven't received any response or update regarding my case.
I have also tried calling BenQ's customer support number, but no one picks up the call. So neither email nor phone support has provided any way to get an update on my case.
What makes this particularly frustrating is that BenQ itself asked me for the information needed to proceed, I provided everything, and then the communication simply stopped.
I understand that support cases can take time, but completely ignoring a customer after requesting their details is extremely disappointing.
Hello, has anyone here actually used a BenQ MOBIUZ EX3210U with a line-interactive UPS that outputs simulated/stepped sine wave when running on battery?
The monitor uses an external 180W / 19.5V power brick (DA-180D19 or Delta ADP-180TB F).
I'm considering a CyberPower UT850EG (850VA/425W, simulated sine wave) and I'm trying to find out if anyone has actually tested this monitor with a simulated-sine UPS.
Questions:
Does the monitor stay on when the UPS switches to battery?
Any flickering/restart?
Any buzzing/humming from the power brick?
What UPS model are you using?
How long have you been using this setup?
I'm especially interested in real-world experience rather than theoretical Active-PFC compatibility.
Hey! So long story short, my monitor works perfectly fine (at least thats what i think) when im doing normal stuff, but the moment i start gaming, when stuff gets heated the monitor just shuts off and the status LED starts flickering, as if it cant turn on, then after like 2 mintes (im assuming when it cools off) it turns on but then starts flickering again, it does that till it probably has cooled off and can finally transmit a HDMI signal, but after that whenever i do something for like 5 minutes it just keeps turning off, like i gotta leave it a full day so i can start using it like normal again. Please help me diagnose this issue, any help is appreciated.
I use two monitors (GW2486TC) in a daisy-chain using display port. I connect my computer via USB C for power and display.
Both have identical settings and B.I. Gen2 enabled. However, they each seem to have a mind of their own and set brightness differently. Even as I type this, one is showing 38 and the other 10 brightness. This is jarring when switching between screens as I expect continuity.
Is there anyway to synchronise both monitors so they are always the same brightness but still benefit from B.I. Gen2 sensor adjustments?
Hi there! I’m planning to build my own console setup. I currently own a PS5, and I’m considering getting a Steam Machine in the future. Since I’m not a tech expert, I’m looking for a simple plug and play solution.
Here are my options right now:
- ASUS ROG Swift OLED PG32UCDM Gen3
- BenQ MOBIUZ EX321UZ
- LG UltraGear 32GS95UV-B
All three of these monitors support HDMI 2.1, so I believe they’re all suitable for console gaming. The specifications are quite similar, and since I’m a big fan of 3A games, especially those with open worlds or compelling story narratives, I’m particularly interested in BenQ’s Game Art feature. I’m not sure what it actually means, the website said it's game-specific color tuning
I’d really appreciate everyone’s honest feedback on these options. Thanks a lot!
so i ordered my benq monitor from their official website and they sent me a LG tv instead of my monitor???
Can anyone tell me what should I do ???
the photos may not convey the full problem but i can notice a narrow dark patch of pixels at the bottom and right corner.
compare the squares on the bottom with the squares on top
Should this be returned or is it ok
I am surprised that BenQ forgot or doesnt know how to market their products, hardly anyone seems to be aware that this monitor exists.
Hi community.
I currently have a BenQ Screenbar Halo 2 on top of a Dell 27" Ultrasharp. I love the light bar and would never be without one again. I am looking at upgrading the monitor to the Dell UltraSharp U4025QW 40" which as you all know has a slight curve. I am wondering if anyone is using this combination atm, and can speak to any issues with light bleed from the light bar onto the curved screen. I know there are light bars made for curved screens, but I dont think they are as good as the Halo 2.
Any feedback would be greatly appreciated.
Looking for a second opinion before I pull the trigger on two identical monitors.
Setup: Dual monitor arm, will be shared between a gaming laptop (ASUS TUF F15, RTX 4060 mobile) and a USB-C work laptop for process engineering (reading P&IDs, Aspen HYSYS, spreadsheets). No KVM needed since I'll just switch inputs manually.
Games: Deadlock, Apex Legends, Valorant, plus Souls-likes. Coming from a 25" 1080p 165Hz IPS monitor I liked but left at another place.
Budget: ~$350 CAD total for the pair, so I need two of whichever one I pick (Optional).
Currently torn between two BenQ Mobiuz monitors that are both on sale right now and fit budget:
My thinking so far: the RTX 4060 laptop probably won't push 220Hz in Deadlock anyway (heaviest game I play), so the EX251's refresh advantage might be mostly theoretical, and the extra screen space on the EX271 would help more day-to-day for work. But I don't have hands-on experience with either panel.
Questions:
Just got a brand-new **BenQ EW270Q from Amazon**, and I’m noticing quite a bit of IPS glow/backlight bleed, especially in dark scenes.
I compared it with my 24” Dell IPS, and the BenQ looks noticeably more grey/washed out.
Is this normal for the EW270Q, or should I request a replacement? This is my first time dealing with IPS glow, so any advice from other owners would be appreciated.
I know the ips glow depends on panel to panel but still I think this is noticeable visible considering it’s just a day old
Ps: Used AI to rephrase
I really thought your product would be better and your service too, but I was wrong, I order Benq monitor I recieved it on 20 july and on 24 july morning it turned off, completely black screen, dead.
I instantly reported the incident to Amazon from where I ordered and applied for replacement but then they said to connect with product service centre, I connected with Benq customer support, my complaint was registered and a technician visit was scheduled.
Technician came on 25 july, checked the monitor and confirmed for a replacement declaring the monitor dead on arrival, he siad replacement will be done in 4-5 days.
I didn't got any update on the replacement till 30 july, and I reached out to Amazon again, but then they said to connect with Benq I called and asked for update, they again said complaint it registered and monitor will be replaced in 1 week, I asked them to share some written confirmation of replacement, I got the mail with replacement confirmation on 30 july upon my request.
Today is 7 august it's 8 day after the mail I had received and I still have no clue if my monitor will be replaced at all.
Technician stopped picking my call and last time I called he talked rudely saying company will give update on replacement.
Now what am I supposed to do? Is this my duty to update my customer to resolve their problem or give an update atleast, this is shitt service and the way issue is handled is worst, it was my first ever purchase of Benq product never ever going or purchase again nor suggesting to anyone.
Attaching screenshot of everything.
I just bought a new BenQ GW2790 and noticed a small amount of light bleed in all four corners. It's only visible when I display a completely black screen .
During normal use (desktop, web browsing, videos, etc.) I can't see it at all.
Is this considered normal for an IPS monitor, or is it worth returning/exchanging while it's still new?
I've attached photos of the black screen and normal use for reference. Thanks!
Had a powercut today, and when i came home from work my monitor was alternating between a red/green/blue/white screen and said something like ‘hold ENTER and RETURN to BURN in OFF’ or similar. I googled it and held the 3rd+4th buttons from the left on the monitor and that seemed to get it back so i could see the image. However. The image was incredibly washed out/desaturated, and seemingly the only fix I’ve found is to go into ps5 settings and disable HDR??? Even though I’ve been using HDR for ages with no issues.
I’ve tried hitting ‘reset all’ on benq settings, ‘reset colour’ too (which actually made the image flash in colour (image looked normally saturated again) before instantly going back to washed out :(
Any ideas?? I’ve reset both my monitor and ps5, recalibrated the HDR on ps5 and nothing :( new HDMI cable? New entire monitor lol? Thanks for any info
