
Received a defective BenQ monitor from Flipkart. What should I do?
I ordered a BenQ GW2790TC 27-inch monitor from Flipkart and received a defective unit.
Today is also the last day of the 7-day return window.
Called BenQ support and honestly it didn’t even feel like customer support 😭 Some random guy picked up with no proper response or formal tone. Felt like I accidentally called some uncle from West UP.
I’ve emailed them too, but no response yet, not even an automated acknowledgement.
Flipkart isn’t helping either. They basically said BenQ is responsible for everything.
I would honestly prefer a return/refund, but it looks like replacement might be my only option (reviews).
My concern is, what if the replacement also develops some issue after a few weeks/months? Then I’m stuck dealing with BenQ support again.
Anyone had a similar experience with BenQ and Flipkart? How did it go?
Honestly, this whole experience has made me anxious about ordering online again. I was already hesitant about Flipkart, and dealing with BenQ support like this has made me trust online purchases even less.