Bad Customer Service Experience with BenQ India
I recently purchased a BenQ GW2490T(C) monitor and ran into an issue with the power socket that came with it. The monitor was supplied with a 16A plug/socket, while the electrical sockets available in my home are 6A.
I contacted BenQ customer support and opened case #00784749. On 10 August, BenQ replied asking me to provide my delivery details and invoice, presumably so they could arrange a solution/replacement.
I responded with all the requested information the same day.
Since then — nothing.
I've followed up repeatedly through email and have also tagged BenQ on Twitter/X, but I haven't received any response or update regarding my case.
I have also tried calling BenQ's customer support number, but no one picks up the call. So neither email nor phone support has provided any way to get an update on my case.
What makes this particularly frustrating is that BenQ itself asked me for the information needed to proceed, I provided everything, and then the communication simply stopped.
I understand that support cases can take time, but completely ignoring a customer after requesting their details is extremely disappointing.