Need urgent help with Payoneer address verification – about to lose a job offer
Hi everyone,
I’m hoping someone here has experienced something similar and can offer some advice because I’m honestly at a loss.
I’m about to start working with a company that requires me to receive payments through Payoneer. The problem is that my Payoneer account has been stuck in address verification for almost two weeks.
When I first created my account, I entered my address including the street name. However, the bank statement I later submitted as proof of address does not include the street name. Apart from that, all the other information matches exactly (name, city, province, etc.).
Payoneer rejected my document and stated that the information was incomplete or that the file was not original. The document I submitted is an official bank statement issued directly by my bank, so I don’t understand why it was rejected.
I’ve contacted Payoneer support multiple times over the past two weeks. I’ve explained that this situation is extremely urgent because my employment depends on having a verified Payoneer account. Unfortunately, the support I’ve received has been very limited, and now it seems they’ve stopped responding altogether.
I’m becoming really stressed because I could potentially lose this opportunity due to delays in setting up my payment method.
Has anyone dealt with a similar issue? Were you able to update your address or get your documents approved? Is there a faster way to reach Payoneer support or escalate the case?
Any advice would be greatly appreciated. Thank you.