Can HelloFresh please get it together
Over the past few months, nearly every HelloFresh box I've received has had an issue. It's usually something small, like a missing spice packet or sauce, but sometimes it's more significant, like missing protein, to a wrong meal being packed. I've also received a completely moldy cucumber, and I almost never get all the recipe cards included.
This has happened so consistently that customer care already recognizes me by name when I call. At this point, it's clear there's a systemic quality control problem with how boxes are packed, not just isolated mistakes.
Given the frequency, I want to understand what HelloFresh is doing to fix the packing process itself, and what compensation is appropriate for months of recurring errors besides pushing Ai and claiming they are a tech company that does food.