Virgin media 1gig
Iv had 1gig virgin media since Feb & still haven’t managed to get the 1gig I pay for, I’m a new customer so it’s £29.99 a month & I’m getting speeds of only 122-200mbps iv rang them countless times & had 4 separate technicians come out within the space of the last 2 months of which each time its a new router job so they came in checked the cables & then put the issue down to the router even tho the router they provided was brand new so Iv had 4 new routers, they checked the green box out on the street & done a test from there van to the box & it’s the same speeds 122-200mbps even tho I’m on a 1gig plan so I should be pulling minimum 513mbps which Iv not even got close to I make the call to them & they offer to send out WiFi pods which arnt going to make a difference, iv now got a guy coming out tomorrow I duno wot time as there’s not a time stated & he’s coming out to check the ampage at the green box out on the street IF that’s ok then im screwed so at this point i put a complaint in & im waiting for them to either give the 1gig im paying for or on the 26th of July which is 30days il be leaving & terminating my contract on the grounds of there in breach of contract & the il be moving to another provider, heard BT or EE are ment to be good I think they offer 1.6gb for £51, & in case your wondering I have 3 smartphones/3smart tvs/ ps5 pro/ & 2 Alexa’s & struggle to stream any program or film at the same time with the speeds im getting,I thought I’d write this post to let anyone else who’s going through the same issue as what I’m currently going through to just let you know your not going through it alone as I’m currently experiencing the issue. Just put a formal complaint in & then they have 30days to correct the issue if they fail to do so you have the right to terminate the contract due to VM breaching the agreement.