u/StillAngryGoat

SO I have been a customer here in College Station for about 6-7 months. When I did my install, I noticed that the WiFi was branded "Altice" instead of Optimum, and have never been able to access my local router settings. I don't particular care about the wireless name, but I need to get some port forwarding done promptly. Chat service has been somewhat helpful, in that when I go to manage my router I at least get a screen that shows the various functions. However, it never loads completely, eventually giving me an Internal Error.

Any thoughts? Should I just go get a new modem already?