Normal stuff?
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Hi everyone, yesterday on my way back from Malta I witnessed something quite unpleasant. The gate agents asked all non-priority passengers to measure their backpacks (I had priority, so it didn't affect me directly).
I saw with my own eyes backpacks that clearly fit the required dimensions—they even passed the sizer check—but the owners were still forced to pay a €60 fee.
After doing some research, I found out that the agents weren't even employed directly by Ryanair, but belonged to a company called Aviaserve, which Ryanair outsources to.
Reading through various news reports, I learned that for every extra fee they charge, the agents get a percentage (I'm not entirely sure about this, but it would make sense).
Long story short, I think after yesterday I’ll only fly with a cabin suitcase, because if I ever had to deal with a ridiculous circus like that, I don't know how I'd react.
Has anyone else had a similar experience recently?