"Incorrectly Sorted" while at destination facility
I know it's a holiday weekend, and its only been a few days, but no scans after a couple days worries me..
So, I ordered normal Next Day Air on Monday.. it travels like it usually does, gets to my destination facility no problem - it goes out for delivery.. I see the UPS truck pull in around 10:40 - and I sit there waiting for them to drop it off.. around 5 minutes go by and they just drive off. I assume they were looking for it, and its a small envelope probably lost in the other hundred huge boxes.. so I figure they'll just come by when/if they find it later. They never do (or they did?) And the last scan is at the end of that day (Tuesday)
I really wish I would have gone out there because I could have told them what it looked like - but I guess if it wasn't on the truck it wouldn't mattered anyways.
I called the next day through the AI chat bot and it was just outsourced customer service that told me what tracking told me... told me it should be delivered that day of course...
I already informed the shipper.. guess I'm just waiting if anything changes on Monday.
Is it stolen? Lost? Is there anything I can do? Anybody else in the same boat? Any hope anybody can give me?
Thank you!