I was yelled at over bags and emails
This is my first time posting on reddit ever. I work at a smaller 5 below a low capacity one. Yesterday it was just me and my manger and a little bit of a rush so I was standing by the drinks directing people, telling them about the emails, and how my store no longer has plastic bags. Our store manager just took them away one day to try to sell more totes. So this lady went up to a card only register and said in an annoyed tone "There's no bags!" And I responded in a nice tone "Yeah they're having us do away with plastic bags. It's a Californian company." (The excuse I've been using so no managers get yelled at for something that they didn't decide) she responded angry rasing her voice "Well this ain't California!" And since there was nothing I could do "Well sorry I can't control that." And this lady was older her daughter was with her and looked older like in her thirties and I should've walked away I admit that but then this lady grabs an item and goes to start scanning with the email screen. I was trying to be nice and helpful so I told her "Oh by the way that's the email screen-" before I could finish she yells "I DONT NEED A BOARD THAT BAD TO STAND HERE AND GET TREATED LIEK A TWO YEAR OLD!" She then stormed off leaving the cart behind meanwhile I'm in shock and tearing up because I year up when someone raises their voice at me or yell. Another lady who saw everything and saw me tearing up was super nice asked if I was ok and gave me a hug. I ended up hiding in the back trying to calm down my manager was mad for me, and he offered her a free bag but she refused! For context ge was in the office trying to fix time cards. And when i told my coworker that came in to take over a employee from another store over heard me and the lady was rude to him as well!