Noom Customer Service has Failed Me and Has Caused Delays in Refills
My federal insurance requires that my glp-1 is prescribed by Noom. That’s fine- I signed up and I pay my monthly fee. Twice now, the same Noom telehealth provider has sent the RX to my pharmacy and it’s been denied because this provider is not properly credentialed or hooked up to the network or something. This has not happened with a different provider and was fixed in March by a supervisor (I think). I have days of chats with my “care team” where they seem to be trying to gaslight me into thinking my medical insurance does not cover the medicine. I spoke to both my insurance and CVS Caremark and they both said it’s an issue with this particular employee of Noom, and not my coverage.
I have called Noom and waited on the line. I have emailed their support desk. NOTHING. Does anyone have suggestions at this point? Any other federal employees experiencing a similar issue?