At my store, 1 void earns you a write up. We must do post voids 100% of the time. Meaning even if you ring up $100 worth of items and the last item the customer doesn't want for whatever reason.. You guessed it... Post void and start over. Corporate needs to remove the void option and make it available only for managers if it's such an issue
Do any of your customers come in first thing in the morning and select $50 cash back, cleaning out your till?
Has anyone else experienced the customers who pile all of their items on your belt, then take off to find more items? Or the ones who check out , but are with someone who's still shopping & they expect you to wait on the other person to bring up their items to add?
Is it just me or do any of you feel it's kinda debasing when a customer tries to hand you their nasty napkins, wrappers etc. for you to throw away? I usually pull out my trash can and have them do it themselves but just the idea of them actually trying to hand it to me aggravates me I feel it's like an entitled way of assuming I'll just take it idk
Is favoritism amongst ASM and certain staff a problem at your store and if so how do you handle it
I Thought Once the Temperature Reached 85 They Would Close the Store. Wrong! I guess it has to be over 85?
Has anyone just been scanning along and then out of nowhere the customer is like "That isn't Mine" but there was no divider and nobody said a thing- Why should I ask every customer where their order ends and the next order begins?
So my previous post was a bit misleading. I'm not attacking low income people who don't have any other way to pay except for change. I'm complaining about people who want to unload a ton of loose change on me by dumping it at my register, expecting me to count it all without rolling it first, and yes we do sell coin rolls for $1.25. If it's rolled I have absolutely ZERO issues with taking all the change in the world but counting all that change with a long line is frustrating and that's a hill I'll die on sorry not sorry 😐
We Announce 3-4 Times and When we do Close We Announce that but there are Usually a Handful of Customers who Continue to Shop... I Don't Get it🤔
I love it when they have a stack of dimes and the total is over $5.00!🤡
Or Any Balloon not purchased from Dollar Tree? No we are not doing it😕 and they actually get a little upset and don't understand why not🤡
Turn your light off and watch the line form.. Funny they will wander around looking for the light or following a cashier around but for some odd reason the minute you turn the light off, it's a signal to invade that particular register... Is D
Didn't realize this was such a conundrum until I began working here. Customers seem so lost and will follow cashiers around like lost puppies instead of just going to the open check out lane with the light on and cashier waiting? Like what in the world? Or they will stand back like they are waiting for a formal invitation to check out.. it blows my mind
I thought our store was just an isolated situation but coming on here I now realize almost all DT's lack AC? My store is at a constant 84 degrees and I now believe corporate is behind this 😈
Ok so does anyone else deal with customers who take off to grab additional items without paying as soon as you finish checking them out? Leaving the cashier waiting for payment? This happens to us All the time so I just cash them out, and have my ASM do a post void. Then the customer gets an attitude when they decide to finish paying like 5 or even 10 min after leaving the checkout because now they have to wait in line again.. the entitlement is amazing 🤡
Don't know about y'all but nothing urks me more than a customer who watches you bag their item (s) and then proceeds to tell you "Oh I don't need a bag" and leaves the bags at the register.. Just take the damn thing I have enough to reuse it drives me nuts!!
Is it normal for the SM to write up people without even telling them? All cashiers got written up without a verbal warning or anything we didn't even know until we went into Workday. And the write ups were over something kinda petty- being a minute late from break