Package stuck with customs for more than two weeks now
My package with medicines for chronic health condition and tropical gel for rashes has been stuck with customs in US for over two weeks now. I am not a US citizen so my family ships my 3 month supply from my home country(Bangladesh) with an attached prescription and I have never had any issues getting it. But this time it has been stuck even after providing all the required information requested by dhl. I also asked them for an entry number so that I can query the database myself to check the status but there it says the entry number could not be found or is invalid and I confirmed twice on call with dhl reps that the number is correct. Has anyone faced a similar issue before and been able to resolve it? Appreciate any help!