Has anyone found that Yardi support has become really bad?
We are a giant Yardi practice client. One of the largest in our sector. Private cloud etc.
I’ve found in the past 2 years, Yardi support has got particularly bad. I have worked with Yardi for over 10 years and i am noticing a significant difference.
Has anyone else encountered this?
some examples: managers and even directors ignoring emails or dragging issues on for months.
being told flat out no for things even if there’s significant bugs causing financial risk. the shift to voyager 8 and ignore everything 7s is real and they are no longer doing any TRs for 7s. as one of the largest clients we have never been told no before for true bugs that are reasonable and typically work with yardi on hot fixes but it seems there’s a no exception rule now even if a bug introduces significant financial risk.
there is an extreme push for voyager 8 and ignoring bugs in 7s to force clients to switch. it is not possible to migrate one of the largest housing providers overnight to voyager 8.
i found this with multiple teams so far.