Zomato quietly did something really thoughtful and I don't think enough people are talking about it
Had two deliveries yesterday that left an impression on me.
First one, my lunch was delivered by a senior citizen. Dude was out there in brutal heat still hustling. Tipped him well and gave him some cold water, wish I could've done more.
Second one was for ice cream, and right after the delivery partner got assigned, I got an automated call from Zomato saying the partner was a person with a disability, and asking if I was okay with the delivery (with an option to switch if not). I said yes obviously, and when he showed up I actually walked outside to grab the order myself instead of making him come all the way to the door.
Both guys were polite, no complaints, just doing their job. Kind of made me appreciate that Zomato is actually creating opportunities for people who'd probably get overlooked elsewhere, and doing it in a way that's respectful instead of performative.
Small thing, but it stuck with me. Props to Zomato for this.
Edit: Didn't expect this to blow up like this, thank you all. A few people are asking if this was paid/sponsored by Zomato — it genuinely wasn't. No brand deal, no payment, nobody reached out to me. Just an actual customer who had a good experience and felt like sharing it. Also, a few people pointed out it reads like it was written with AI. Fair catch, I did use it to clean up the language and structure a bit, the experience and everything I described is 100% real and mine, I just wanted it to read well. Appreciate the love either way, and thanks for the awards/upvotes.