WARNING! Avoid TUBI HAIR SALON in HCMC
If you're foreigner and are looking for hair cut and color please avoid Tubi hair salon in HCMC. Firstly they do not speak english, so you communicate via translation app. I wanted a brown balayage but the hairstylist did it blonde. When I told him I wanted brown, he changed it to darker blonde and charged me 1M VND extra. So the total came to 7.5M VND. The hair coloring itself was extremely disappointing, I will have to redo them.
When I paid the amount by card, the transaction came as pending, but the amount had already been deducted from my account. I told them the money should come in their account in 2-3 days but they continued to pressure me to pay again. I offered them my phone number and passport photos for convenience sake to contact me if the money did not come but they refused and continued saying the money was not in their account. I continued explaining that the transaction is pending and it will not show in their account yet. But they did not understand it. Plus they refused to let me out of the salon without leaving my passport behind! Then, I requested their help to call police for assistance but firstly they lied that their phone didn't have credit to call and later told me "you want to report, you call the police yourself" via translation app. They were extremely unhelpful, I was also alone, my friends had left on earlier flight. I tried calling police but my esim didn't have outgoing calls. I also tried calling tourist helpline with no luck. I bought new esim with outgoing calls which did not work either. This happened for 2.5 hours when they finally called police themselves at 3AM. The police wasn't helpful either, they did not speak English and just listened to what the store staff had to say. The police told me to hand over my passport but I refused since my flight was in 8 hours and requested them to accompany me to withdraw cash instead and paid them. Currently disputing the pending transaction with bank