u/Successful-Show-4677

Hello,

En route to a call and this is the description of the issue.

KEYPAD IS UNRESPONSIVE TO THEIR CODE ENTRY. THE PANEL HAS CRASHED. STAFF HAD TO DISABLE THE ELECTRICAL TO THE PANEL AS IT WOULD NOT STOP SOUNDING. Monitoring company CAN STILL CONNECT BUT IT SIMPLY DISCONNECTS ON ANYTHING THEY DO, UPLOAD OR DOWNLOAD. 

Besides a good old fashioned reboot what else could I try? I have zero programming experience in this so fun will be had.

Like it says above on a KT-400 when we updated to the newest firmware it didn’t work so I had to feed it with external 12 volts and it worked for awhile then that error. Im thinking a new reader might fix the issue.

Wiring a rex, dc, strike and CR to the AC above.
Looking for help on what goes where but at least its remotely programmed